Exchange | Replacement

We have a 14-day exchange policy, which means you have 14 days after receiving your item to start the exchange process. To be eligible for an exchange, your item must be in the same condition that you received it, unused in its original packaging. You’ll also need the receipt or proof of purchase.

  1. To start an exchange, return your order to the address below along with our Exchange form (exchanges without this form will not be accepted)
  2. Once you have shipped your exchange, contact us at with your order number, exchange details, proof of postage and one of our Customer Service Team members will be happy to process a replacement order with the warehouse for immediate dispatch.

PO Box 191
West Wickham

Make sure to include your Royal Mail receipt (proof of posting) in your customer service email.

We require this certificate of posting / postage receipt to ensure exchange/replacement is delivered as soon as possible for use at earliest opportunity